Subscription FAQ

1. Can Multiple People Use One Account?

At the moment, only the Enterprise plan supports multiple users at the same time. It includes collaborative online editing, custom brand rules, a shared 100 GB asset library, centralized member management, and more. Contact an enterprise consultant for details.

2. Payment Methods

You can pay with WeChat Pay or Alipay.

3. Invoicing

After purchasing a membership, you can apply for an invoice. It will be sent to the contact email address you provide within 2 business days.

Invoice request path: Home page -> avatar -> My Orders -> Request Invoice in the upper right -> contact support staff to submit the request.

4. How Do I Subscribe or Renew ByteDa?

You can subscribe on the ByteDa plans page: Subscribe now.

If you need a customized enterprise service, click the Enterprise button on the right side of the subscription page and add the support contact on WeChat. A dedicated specialist will help you.

5. Can I Customize the Number of Seats?

Yes. For multi-user use, contact support to customize an Enterprise plan. You can choose the number of seats based on your needs. If you later need to add more members, support can help you purchase more accounts at any time.

6. How Do I Check My Service Expiration Date?

Log in to the ByteDa home page, click your avatar, and open Space Management to see the expiration date of your active services.